Account and data deletion
SmartCBWTF accounts are issued and managed by authorised organisations. You can request deletion of your account and associated personal data even if you no longer have access to the Android app.
How to submit a request
- 1. Contact the SmartCBWTF administrator at the organisation that issued your account, or email us directly.
- 2. Include your username, organisation name, and the email address or phone number associated with the account.
- 3. State whether you want the account deleted or only specific personal data removed. We may ask for reasonable verification before acting on the request.
What we delete
After verification and approval by the responsible organisation, we disable and delete or anonymise the user account, profile contact details, profile image, authentication credentials, app-scoped device association, and diagnostic information that is no longer required.
What may be retained
Biomedical-waste chain-of-custody, attendance, route, pickup, verification, billing, security, and audit records may need to be retained by the customer organisation or SmartCBWTF for legal, regulatory, safety, fraud-prevention, dispute-resolution, or audit obligations. Where practical, retained records are separated from the disabled account or minimised. They are deleted or anonymised when the applicable retention requirement ends.
Processing your request
We acknowledge requests sent to [email protected] and coordinate with the organisation responsible for the account. Timing depends on identity verification and any applicable statutory retention obligation.